FAQ - Most Asked Questions

See some of our most Frequently Asked Questions 

Where do you ship from?

All orders are processed and shipped from our trusted fulfillment partners in the U.S.

How long does shipping take?

Shipping typically takes 7–12 business days. Tracking is provided as soon as your order ships.

Do you offer expedited shipping?

Yes! We offer express, insured, and standard shipping options at checkout.

Do you ship internationally?

Yes, we ship worldwide. Customs fees may apply depending on your country.

Where is my order confirmation?

Order confirmations are sent to your email shortly after purchase. If you don’t see it, check your spam or promotions folder.

How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use it to track your package in real time.

What happens if my package gets lost in transit?

If your order is lost or significantly delayed, we’ll send you a replacement at no extra cost.

Can I change or cancel my order?

We begin processing orders quickly, so changes are not always possible. Please reach out immediately if you need to modify your order.

Do you accept returns or exchanges?

We do not accept returns at this time. However, if your item arrives damaged or incorrect, we will replace it.

What should I do if I received the wrong item?

Contact us with your order number and a photo of the item received, and we’ll make it right.

Do you offer gift packaging?

Some items come with branded packaging. For bulk or special requests, contact our team before placing your order.

Can I place a custom or bulk order?

Yes! We offer custom and wholesale pricing. Visit our Bulk Orders page or email us for a quote.

Are your products ethically sourced?

We work with carefully selected manufacturers and suppliers to ensure product quality and ethical standards.

Is my personal information secure?

Yes. Our store uses secure checkout and complies with data protection standards.

How can I contact customer service?

You can email us anytime. Response time is usually within 24–48 hours.